Welcome to
Quality Assurance Platform
Optimizing Every Interaction with Precision-Driven Quality Assurance
In today’s competitive marketplace, quality assurance is more than just meeting compliance standards, it’s about creating a culture of excellence that drives better products, improved efficiency, and superior customer satisfaction.
Our platform provides a variety of tailored quality audit solutions to suit your specific needs:
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QMS (Quality Management Software): A structured, process-driven approach to streamline and standardize your quality assurance efforts.
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AutoQA (AI Driven Quality Management Software): Harness the power of artificial intelligence to conduct fast, efficient, and accurate audits with minimal manual intervention.
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Hybrid Audits: Combine the best of both worlds – manual expertise and AI efficiency – to meet unique business use cases.
The Process to Our Platforms
Parameter | Manual Audits | QMS | AutoQA |
|---|---|---|---|
Key Characteristics | High-quality output driven by human expertise, assessing soft skills and nuanced aspects. | QMS enables consistent and detailed audits, with deep analytics and real-time dashboards, setting the stage for scalability. | Scalability and precision enable businesses to handle higher audit volumes with enhanced accuracy. |
Audit Speed | Audits range from 15–25 tickets per auditor, constrained by human capabilities. | Increased productivity as auditors can accomplish more in the same timeframe through optimized processes. | AI operates faster, learns continuously, and adapts to emerging scenarios. |
Time Taken to Audit | Slow-paced manual evaluation limits output. | Time taken reduces by 60% due to streamlined workflows and user-friendly interfaces. | AI-powered audits improve speed and accuracy, completing audits faster than manual processes. |
Number of Audits | Limited to the number of auditors recruited by the brand. Labor-intensive processes. | Processes become systematized, increasing audit volume to 4–6x. | Audit capacity expands significantly with AI reducing dependency on manual efforts. |
Our Products
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Hybrid QA: The Best of AI & Human Expertise
Combine AI efficiency with human precision for superior quality assurance. AutoQA analyzes 100% of interactions, flagging key issues, while QMS handles cases requiring deeper human evaluation. This seamless blend ensures speed, accuracy, and the highest quality standards—giving your brand the best of both worlds.
Why Choose QMS?
Manual quality audits often suffer from limited coverage, bias, and delayed insights. QMS (Quality Management System) offers a structured, human-led audit approach that ensures in-depth evaluations, allowing businesses to measure agent performance, maintain compliance, and drive continuous improvement. With customizable parameters and detailed reporting, QMS delivers highly accurate and actionable insights.
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Custom Questionnaire Setup for Voice, Email & Chats – Define and configure questionnaires tailored to your ORM (Online Reputation Management) and CRM (Customer Relationship Management) needs.
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Customizable Scoring System – Adjust scoring criteria based on business objectives, ensuring precise evaluation of interactions.
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Parameter and Sub-Parameter Linking – Establish a structured audit framework by linking parameters and sub-parameters to enhance audit granularity.
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Login-Based Access Levels – Implement role-based access controls to define user permissions and ensure secure data handling.
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ACPT (Agent, Consumer, Process, Technology) is a comprehensive tracking framework that pinpoints the exact areas impacting customer experience. By categorizing issues across these four pillars, businesses can identify gaps, enhance service quality, and drive continuous improvement.
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Self-Assessment Module – Empower teams with self-evaluation tools to proactively identify improvement areas and enhance performance.
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Rebuttal Management with Chat Facility – Enable agents to dispute audits and communicate directly within the platform for clarification and resolution.
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MATADOR – A smart ticket distribution system that assigns tickets to auditors based on predefined parameters. It ensures that critical cases receive the necessary review, optimizing audit efficiency and guaranteeing that customers receive the best possible service from the company.
Seamless Setup
Efficient Operations
Features of QMS
Advanced Analytics & Reporting
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Analytical Charts (Pareto, Score Charts, etc.) – Visualize audit data through detailed charts to pinpoint key problem areas and improvement opportunities
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Customized Dashboards – Access tailored insights with dashboards that highlight performance trends, compliance scores, and agent evaluations.
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Leaderboard Tracking – Rank agents and teams based on audit performance, fostering healthy competition and driving continuous improvement.
Quality Management System (QMS) – Feature Overview
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Unified Audit Management: Manage audits from all customer interaction channels using one centralized application.
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Centralized Performance Monitoring: Access organized, real-time performance data from a single dashboard.
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Standardized Reporting: Ensure consistent and accurate reports through a unified, single source of truth.
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Advanced Analytics Dashboards: Leverage real-time insights to drive prompt decision-making, targeted process training, and effective coaching.
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Enhanced Audit Coverage: Boost audit efficiency by 4x to 6x compared to traditional methods.
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Compliance & Efficiency Optimization: Minimize compliance risks while streamlining processes and enhancing the overall customer experience.
